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Privacy Policy

Last updated: 01.10.25

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Casa Milocca respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or contact us.

1. Information We Collect​

We may collect:

  • Personal details (name, email address, phone number, address) when you contact us, book a consultation, or sign up for our newsletter.

  • Information about your home that you choose to share with us during a consultation (such as room layout, decor preferences, and goals).

  • Technical data such as your IP address, browser type, and how you interact with our website (collected via cookies — see Section 6).

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide the services you request.

  • Manage bookings, send consultation reports, and follow up after visits.

  • Improve our website, services, and communication.

  • Send occasional updates, tips, or offers (only if you’ve opted in).

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your details only if:

  • Required by law or regulation.

  • Necessary to protect our legal rights.

  • You have given explicit permission.

4. Storing & Protecting Your Data

We store your data securely and limit access to authorised personnel only. We take appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of incorrect or incomplete data.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us at:

giorgia@casamilocca.co.uk

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, but some parts of the site may not function properly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

giorgia@casamilocca.co.uk

📍 London, UK

Terms and conditions

Last updated: 01.10.25

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Welcome to Casa Milocca. By accessing or using this website and our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

Casa Milocca provides Feng Shui and home design consultations, reports, and related guidance. All advice and recommendations are given in good faith and based on the information provided by you during the consultation.

2. No Professional Engineering or Architectural Services

While consultations may include design insights and practical suggestions, they do not replace the work of a UK-qualified architect, engineer, or other licensed professional. You remain responsible for seeking professional advice where required (e.g. planning permission, structural work).

3. Bookings and Payment

  • All services must be booked in advance through our website, email, or agreed method.

  • Payment terms will be confirmed at the time of booking.​

4. Cancellations & Rescheduling

If you need to cancel or reschedule, please notify us at least 48 hours in advance. Missed appointments or late cancellations may be charged in full at our discretion.

5. Refunds

We strive to meet client expectations and will work in good faith to find a mutually convenient solution if you are unhappy. Please see our Refund Policy for full details.

6. Use of Reports and Materials

Any written reports, notes, or materials provided are for your personal use only. They may not be reproduced, distributed, or sold without prior written consent.

7. Limitation of Liability

  • Recommendations are intended as guidance only; you are responsible for decisions made about your property.

  • Casa Milocca shall not be liable for any direct, indirect, or consequential loss arising from the use of our services.

8. Website Use

  • Content on this website (text, photos, logos, design) is owned by Casa Milocca unless otherwise stated.

  • You may not copy, reproduce, or use our content without prior consent.

9. Privacy

We respect your privacy and handle your data according to our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at: giorgia@casamilocca.co.uk

Accessibility Statement

​At Casa Milocca we believe everyone should be able to access and enjoy our website with ease. We are committed to making our content clear and accessible to the widest possible audience, regardless of ability or technology.

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We are continuously working to improve accessibility and usability, and welcome feedback. If you experience any difficulty accessing information on this site, please contact us at hello@casamilocca.co.uk and we will do our best to provide the information in a format that works for you.

Refund Policy

At Casa Milocca, we strive to meet and exceed our clients’ expectations with every consultation and service provided. If for any reason you feel dissatisfied, please contact us within 7 days of your session or report delivery at giorgia@casamilocca.co.uk
 
Because our services are personalised and tailored to each home, we do not offer automatic refunds. However, we are committed to finding a mutually convenient solution — this may include an additional consultation, adjustments to your report, or other reasonable steps to ensure you feel supported.
 
Our goal is always to work with you in good faith to create a positive outcome.

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